IT Service Delivery & Projects Analyst

About

Description

The role is a hybrid position focused on ensuring the delivery of high-quality IT operational services and supporting IT infrastructure projects. The analyst is responsible for IT service delivery management, project coordination, service desk experience, and risk management to support the company's temperature-controlled supply chain and sales network across Southern Africa. The position requires balancing day-to-day IT support with project execution to enable business operations.

Responsibilities

• 1) IT Service Delivery:
• Manage IT support services and support allocation across the entire Vector IT landscape
• Ensure customer satisfaction, cost minimization, and experience maximization
• Proactively manage and report on operational IT SLAs
• Maintain a complete and updated IT asset register
• Manage IT services from internal teams and 3rd Party providers
• 2) IT Infrastructure and Project Management:
• Establish and control best practices for IT operational project management
• Develop and maintain IT infrastructure (desktops, network, servers, etc) across all sites
• Support scoping, development, and execution of disaster recovery and business continuity plans
• Serve as the point of escalation for complex IT incidents and queries
• Review future hardware/software requirements and implement architectural solutions
• 3) IT Service Desk & Risk Management:
• Proactively identify and manage project and operational risks
• Coordinate IT General controls reviews and audit responses
• Ensure IT Policies and Procedures are updated and aligned with best practices
• 4) General & Other:
• Support the transition of projects from project mode to operational run mode
• Support the implementation of IT Governance, Risk, and Compliance frameworks
• Demonstrate effective self-management, follow-through, and adherence to company values

Qualifications

• Education:
• Matric
• 3-Year relevant degree or diploma
• Experience:
• Minimum of 3 years of broad IT experience
• Solid grounding across diverse IT Technology and Applications
• Proven track record in structured analytical problem solving
• Knowledge:
• Sound knowledge of service management/project methodologies (ITIL, Prince2 / PMBOK)
• Exposure to Cyber Risk and Governance frameworks

Application instructions:

• Apply Now!
• If not contacted within 3 to 4 weeks of submission, consider the application unsuccessful for this specific opportunity.